We understand that sometimes you may need to cancel your appointment - this is why we do not charge a deposit.

If you wish to cancel your appointment we would appreciate 24 hours notice, however, if this isn't possible please call or email as soon as possible prior to your appointment.

You can cancel your appointment online through your Fresha account up to 6 hours prior to your appointment.

We will take card details via our booking system which will automatically charge 100% for late cancellations and 100% for no show appointments.

Please phone the studio at which you have booked your appointment to let us know if you are going to be late. If you are more than 5 minutes late we may have to shorten your treatment. If you are more than 10 minutes late we may have to cancel your treatment and you will be charged the 100% late cancellation fee.

We have a hiring program via our Academy meaning some of our team are more experienced than others. When booking a nail art appointment, the booking system will automatically offer you availability with a nail technician suited for that level. Please visit our team page to meet our Nail Artists.

Please see our Nail Art Menu to browse our nail art levels. If you can’t find the design you’d like, please email our studios with your inspiration photos and we will advise which level to book.

Please call or email our studios as soon as possible and we will see what we can do. Please note, we are usually fully booked which doesn’t allow much room for last minute add-ons.

In our studios we use The GelBottle Inc gel polish. The GelBottle Inc is a Brighton-based brand whose products are vegan and cruelty free.

We use Shoreditch Nails polish.

BIAB is a formula developed by The Gel Bottle that works as a strengthening overlay for your natural nail. Its soak off formula means that it’s easily removed without the use of an e-file. BIAB will help lengthen the life of your manicure by preventing chipping and peeling. It’s great for those looking to grow and maintain longer, healthy nails.

Just like their gel polish, BIAB is vegan, cruelty-free + made in the U.K. - which we love!

When booking a gel treatment with BIAB, please book a gel manicure treatment and the additional BIAB option, e.g. ‘Gel Manicure Full Works’ and ‘BIAB (Builder in a Bottle)’.

We do not offer BIAB only - without a manicure treatment - as it is a gel product and will not adhere properly to the nail without the correct nail prep.

All our products are carefully selected to ensure we are using vegan and cruelty free products.

It’s personal preference whether you use regular polish or gel. Please advise the studios if you are pregnant so we can be more mindful during your treatments.

We do not offer any extensions as we work with natural nails only.

Yes! We ask that you get a fresh set on the day of or the day before your appointment. Please book Gel Paint + Nail Art Level of choice when booking online.

These treatments are performed by recent graduates from our accredited academy course as part of our Graduate Scheme. The treatment time is lengthened to accommodate them while they increase their skill level and are guided by our in-house educators. As these team members are newly qualified, there is a reduced price for these treatments.

You can buy a gift voucher in one of our studios or online.

Absolutely! Our full collection of Shoreditch Nails polish is available to purchase in both our studios and via our website.

Absolutely! Please email the salon where the appointment is booked and we can send you a payment link.

Gel Removals or BIAB Removals are not included within your treatment. You will need to add a Gel Removal or BIAB Removal to your booking. If you are following your removal with another treatment then a discount will be applied at checkout.

We remove Gel from other salons. Please book in for Gel Removal Hands/Feet First Visit.

You can only book up to one month in advance.

Not to worry, we can discuss the topics on arrival at your appointment! If you have any conditions you wish to make us aware of, please email the relevant studio prior to your appointment.

We have a 7 day chip policy! Our gel polish should last at least 7 days, but if on the rare occasion you find yourself with a chipped or peeling nail please let us know and we will repair it free of charge.

For any repairs after 7 days, we are happy to fix for a charge of £15 for a 15 minute fix.

Please note, for Graduate Treatments there is a 5 day chip policy.

Treatments using regular polish don’t have the same guarantee as gel polish. Regular polish can chip easily so to protect and prolong your manicure we recommend that you add Shoreditch Nails The Top + Base every other day, wear gloves when cleaning, and use Arganic oil.

Please allow for drying time with regular polish. If you are having a regular polish pedicure, please bring flip flops so you don’t ruin your newly painted nails.

If you wish to make a group booking please contact our studios.

SHOREDITCH - 12 Cleeve Workshops, Boundary Street, Shoreditch, London, E2 7JD

We are located in Cleeve Workshops, a small mews off Boundary Street. Look for some black gates at the corner of Calvert Avenue and Boundary Street.

DALSTON - 48 Dalston Lane, Dalston, London E8 3AH

We are located on Dalston Lane across the road from Allpress Roastery. We have a bright orange store front so you can’t miss us!

Our studios are child friendly! We recommend having your appointment at our Dalston studio as there is more space for prams and buggies. Please note, for a manicure appointment we will need both hands free for the duration of your treatment.

Our studios are pet friendly! Our Dalston studio has more space to accommodate. Please be mindful of other clients when bringing pets to your appointment. If you are having a manicure we will need both hands free for the duration of your treatment.

We recommend our 'Kids Nail Paint’ treatment for persons 10 and below. This does not include nail art and it is simply painting of the nails. For nail art options please email our studios.

Yes! We offer a variety of complementary canned drinks, however, we are only able to offer what is on the menu. You are welcome to bring your own drinks if preferred!

We ask that you do not eat during your treatment for hygiene purposes. However, we do have designated waiting areas where you are welcome to eat before or after your treatment.

Our diary gets booked up weeks in advance. If you’re struggling to get an appointment please call or email our studios as they may be able to fit you in sooner.

You are never charged when booking an appointment. We will take payment at the checkout after your treatment has finished.

Both our studios have step free access, however, we recommend booking at our Dalston studio as we have more space.

Our Dalston studio has an accessible bathroom with a baby change mat.

There are also accessible toilets at our Shoreditch studio, however the bathroom is shared in our mews space without baby changing facilities.

You can leave feedback on Fresha and Google. If you prefer, you can email the studios directly.

We use UV/LED lamps designed by The Gel Bottle which are regulated by EU safety standards. The lamp allows the gel to be cured quickly to avoid prolonged exposure, and as such, the level of exposure is nominal - and safe!

Yes - we love hosting events! We can accommodate everything from work functions to hen parties!

To discuss any ideas, please contact jessie@shoreditchnails.com

We offer treatments for events, however, we do not offer at-home treatments. For all event enquiries please email kelly@shoreditchnails.com

We do indeed! Please call or email our studios for further info.

Our studios are closed on Sundays. We will do our best to respond when we reopen on Monday.

We are unable to extend vouchers past their expiry date.

No, our Shape + Paint treatments are for regular polish only. For long lasting gel application, nail prep is essential to avoid chipping and peeling.

Our treatments are for everyone! For our full menu please visit Our Services

Yes! We offer a 10% discount for NHS workers.